At Common Thread Candles, all of our products are carefully inspected before they are shipped. But periodically, things don't go the way we intended. If your candle fails to burn properly or has any other defect, please let us know at info@CommonThreadCandles.com. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.
You may return your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
Please contact us at info@CommonThreadCandles.com for further details.